The answers to the billing questions we get most often. If something here doesn't match what you see in your account, contact support and include your account email.
Free trial: 14 days of the Business plan with 250 credits. No credit card required.
Pay as you go (PAYG): buy credit packs from 250 to 1M credits (e.g. 100,000 credits for $199). No monthly commitment. Credits never expire. Core campaign and platform features included.
Business ($79/month): 150,000 sending credits/month, 15,000 data tokens/month, 1 private IP, plus advanced features (conditional and multi-sequence campaigns, credit-free warmup, quicker reply detection, Unibox extras, advanced user roles, higher API limits). Extra IPs are $29/month.
Agency ($299/month): 500,000 credits/month, 50,000 data tokens/month, 3 private IPs, everything in Business plus priority support, a higher API rate limit and dedicated onboarding.
Scale (custom): custom credit volume, limits and infrastructure. Contact us.
All subscription plans include unlimited team members, workspaces and leads. Prices are in USD; sales tax/VAT is added at checkout where applicable. See the current prices on our pricing page.
Credits pay for sending. 1 campaign email (first email or follow-up) = 1 credit. 10 warmup emails = 1 credit. Re-attempts also use 1 credit each. On Business and Agency, warmup doesn't use credits.
Data tokens pay for email validation. 1 token = 1 charged validation result. Use them to check addresses before you send, from the CRM, automatically per campaign, or via the API.
You can see exactly where your credits went at Account → Credits.
No. Neither plans nor credit packs have a daily cap. Credits only set how much you can send in total (per month on subscriptions, or until the pack runs out on PAYG). Your daily volume comes from each sender's daily limit and your campaign schedule.
For good deliverability, we recommend sending no more than 20–25 cold emails per day per sender. To send more, add more senders rather than raising the limit on each one. Manysenders mailboxes have a fixed limit of 25 emails per day.
If a campaign sends less than expected, check each sender's daily limit, the campaign schedule and your time zone settings, or see My campaign is not sending emails or is sending fewer than expected.
Your monthly subscription credits are used first. PAYG credits are only used once the monthly credits run out, and when your monthly credits renew we switch back to those.
You get 14 days of the Business plan with 250 credits. Private IPs and data tokens (email validation) aren't included in the trial.
Your account moves to the Pay as you go plan automatically, and any of your 250 trial credits you haven't used come with you. Campaigns and warmup keep running for as long as you have credits. When they run out, sending stops until you buy a PAYG credit pack or choose a monthly plan.
PAYG credits never expire. They stay in your account until you use them.
Monthly subscription credits and data tokens reset every billing period. Anything you don't use doesn't roll over.
You can cancel anytime from your account settings. Your plan stays active until the end of the current billing period. After that, any monthly credits and data tokens you haven't used, and the plan's features, go away. PAYG credits you bought separately stay in your account and never expire, so you can keep sending with them.
Lifetime deals are no longer available. If you don't want a monthly subscription, Pay as you go is the no-commitment option: buy credits when you need them, and they never expire. If you already own a lifetime plan, see Lifetime plans (LTD): what existing owners need to know for how credits, UltraMode and plan changes work.
PAYG credits: they never expire, so they're generally not refundable. We may consider exceptions case by case.
Manysenders (domains, Google Workspace and Microsoft 365 mailboxes): non-refundable once the order is processed. You can cancel anytime, and it takes effect at the end of the paid period (1 year for domains, 1 month for mailboxes). See How to cancel Manysenders.
Contact us if you were charged the wrong amount, paid but your plan, credits or mailboxes don't show up, or tokens you bought are missing. Please include your account email and the payment date or receipt. These cases need a person to check your account, and including the details gets them resolved faster.
